Frequently Asked Questions
Everything you need to know about your DME shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return or exchange an item?
You can return or exchange any unworn, unwashed items with tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page includes a detailed size chart and 'Fit Note' to help you choose. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At DME, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last. We are currently working toward a 100% organic cotton collection by next year.